Two-Year Warranty
Free Two-Year Warranty
At VidaWheel, every piece is crafted with care and intention. We want you to feel supported long after your purchase, which is why all jewelry comes with a two-year warranty from the date your original order was received. If your piece experiences an issue related to materials or craftsmanship, we’re here to help repair or replace it.
What our warranty covers
Our warranty protects you against issues caused by defects in materials or workmanship. This includes concerns such as:
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Broken clasps or faulty soldering
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Loose or improperly set stones
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Premature plating issues, including peeling or flaking
While we are confident in the quality of our jewelry, our warranty does not cover:
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Lost or stolen items
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Normal wear and tear (scratches, dents, tarnishing, or natural fading over time)
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Improper storage or exposure to water, perfumes, lotions, or cleaning chemicals
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Any repairs or modifications performed by a third party
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Items showing signs of abuse or alteration beyond normal use
VidaWheel reserves the right to void the warranty if inspection indicates the damage is unrelated to craftsmanship or materials.
Review & processing
If you believe your jewelry qualifies for warranty service, please contact our support team with your order details and photos of the issue. All claims will be reviewed by our jewelry professionals.
Once your claim is submitted, our team will review it promptly. If approved, we will guide you through the next steps for repair or replacement. If a claim is denied, your item will be returned to you.
If you have any questions or need further assistance, our support team is always here to help ensure your VidaWheel experience feels safe, trustworthy, and cared for.
