VidaWheel pieces are crafted with high-quality fine-jewelry materials designed for durability and long-lasting shine.

• 14K Yellow Gold Vermeil:
  Built on a 925 sterling silver base and finished with a noticeably thicker layer of 14K gold than standard vermeil. Our signature vacuum-sealed finishing process minimizes oxidation during coating and keeps the gold exceptionally vibrant over time.
• 925 Sterling Silver:
  Nickel-free, hypoallergenic sterling silver coated with rhodium, a corrosion-resistant precious metal that enhances brightness and durability.

Both materials are chosen for comfort, longevity, and a premium wearing experience.

All VidaWheel materials are hypoallergenic and free of nickel, lead, and other common irritants. Both our 14K Gold Vermeil and rhodium-coated sterling silver are safe for sensitive skin. Extremely reactive skin types may observe during initial wear, but our pieces are generally very skin-friendly.

Under normal wear, it should not. Our 14K Gold Vermeil and rhodium-coated sterling silver provide excellent resistance to oxidation. To keep your piece at its best, avoid long exposure to water, sweat, perfumes, lotions, shower products, and chemicals, and remove it before exercising or bathing.

Our magnetic clasps use high-strength, jewelry-grade magnets that stay secure during everyday wear and will not detach on their own. Avoid pulling or wearing during intense activity to extend its lifespan.

VidaWheel ships worldwide—our goddess amulets can be delivered to the U.S., Canada, Europe, Asia, and most major regions, so your piece can reach you no matter where you are.

Given that all our jewelry pieces are handcrafted, please anticipate a processing and creation time of 1-2 weeks for engraved custom items, which does not include shipping transit time. For non-custom items, allow a processing time of 5 to 8 business days for order preparation, which includes processing, pulling, and packing only.

We do not ship on Saturdays, Sundays, or national holidays. Generally, orders ship within 5 to 8 business days from when you place your order. However, during peak periods or due to stock availability, dispatch times may vary. We will communicate any significant delays via email.

Estimated Delivery Times:

• For domestic (continental US) orders: 4–6 business days
• For international orders: 10–15business days

Timelines may vary slightly during holidays or peak seasons.

You will receive a tracking email after your order ships. You can also log into your VidaWheel account to view tracking details anytime. If you need urgent assistance, our chat support (bottom right corner) typically replies within 12 hours.

The colors of our necklaces are usually gold and silver. The length of the chain is divided into two types: 16"-18" and 20"-22". You can make a more suitable choice according to your body shape and skin color.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

If your piece isn’t quite right once it arrives, you can absolutely exchange it for another style or return it for a refundBecause our main fulfillment center is based in San Francisco, California, domestic U.S. returns and exchanges are completely free. For orders shipped outside the U.S., return shipping fees may apply depending on your region.

General Care

VidaWheel jewelry is crafted with fine materials and crystals that require gentle handling. Remove your pieces before applying perfume, lotions, or beauty products, as chemical ingredients can dull metals and damage crystal surfaces.

Avoid Water & Heat

Keep jewelry away from water, including tap water, saltwater, and chlorinated pools. Heat and direct sunlight may fade finishes or create stress in crystals. Store pieces in a cool and shaded place.

Proper Storage

Store each piece separately in a soft-lined box or pouch to prevent scratches or pressure marks. Avoid placing multiple items together, as friction can damage both metal and crystals.

Cleaning

Use a soft polishing cloth to maintain the shine of gold and silver surfaces. For crystals, gently wipe with a lightly damp, lint-free cloth.

For deeper cleaning at home, use a mild dish detergent and a soft toothbrush to remove buildup. Rinse with warm water and pat dry with a soft towel. Avoid harsh chemicals to prevent damage to finishes.

Routine Checks

Inspect your jewelry regularly for loose stones, settings, or signs of wear. If issues appear, seek professional maintenance to prevent further damage. Most jewelers also offer complimentary cleaning services.

You may initiate a return within 20 days of delivery. Please contact us within 7 days from receiving your package to obtain authorization. Once approved, the return must be shipped with a trackable method within the required timeframe.
Eligible Items

We can accept returns or exchanges if the item is:

• New and unworn
• Free from scratches, damage, or alterations
• Returned with all original VidaWheel packaging and gifts

Non-Eligible Items

The following items cannot be returned:

• Personalized or custom pieces, including engraved designs
• Items that have been worn, altered, or damaged
• Items missing original packaging or jewelry tags
• Replacement items sent after an exchange

Custom and engraved pieces may be exchanged with a 35 percent restocking fee due to the craftsmanship involved.

Materials

We use higher-quality materials and traditional craftsmanship to create jewelry with lasting value. That includes 925 sterling silver, thick 14k gold vermeil, and natural gemstones. Our vermeil pieces feature a richer-than-standard layer of 14K gold bonded to a solid sterling silver base, refined through an oxygen-controlled finishing technique that strengthens gold adhesion and preserves long-term luster. Our 925 sterling silver is nickel-free, hypoallergenic, and finished with rhodium to enhance brilliance and significantly improve durability.

Skin Safety

All materials used are hypoallergenic and chosen specifically for sensitive skin. Irritation or allergic reactions are very uncommon.

Tarnish Resistance

Both our 14K Gold Vermeil and rhodium-coated silver offer strong resistance to tarnishing under normal wear. To maintain their shine, limit prolonged exposure to water, sweat, perfume, lotions, and chemical products.

We support almost all payment methods supported by e-commerce platforms. In addition, you can also use installment payment methods such as After Pay and Klana Pay.Of course, yes, our website construction relies on Shopify, and the payment service provider we connect comes from Shopify payment, which will make this payment full of security.

At VidaWheel, every piece is crafted with care and intention. We want you to feel supported long after your purchase, which is why all jewelry comes with a two-year warranty from the date your original order was received. If your piece experiences an issue related to materials or craftsmanship, we’re here to help repair or replace it.

Coverage

VidaWheel offers a two-year warranty that covers defects related to materials or craftsmanship. Eligible concerns may include issues such as loose stones, faulty soldering, or premature plating defects.

What Is Not Covered

The warranty does not apply to loss, theft, accidental damage, or normal wear such as scratches, fading, or discoloration. Damage caused by water exposure, improper storage, or third-party repairs is also excluded.

How to Submit a Claim

If a concern arises within the warranty period, submit a request with photos and order details. Approved claims will receive return instructions. Items that do not meet the warranty criteria will be returned.