Shipping & Delivery


How much will it cost to ship my VidaWheel order?

For all domestic orders within the continental United States:

  1. Orders less than $99: $5.00 Ground Shipping
  2. Orders $99 and above: FREE Ground Shipping

For international orders, shipping costs will vary based on the destination, the contents of your package, and your preferred delivery speed. International customers are responsible for claiming their packages at the nearest customs office and will be liable for any applicable duty fees determined at the time of pickup.
At checkout, you will have the opportunity to choose expedited shipping options, subject to availability based on your location and the time your order is placed.

How long will it take for my VidaWheel order to ship?

Given that all our jewelry pieces are handcrafted, please anticipate a processing and creation time of 1-2 weeks for engraved custom items, which does not include shipping transit time. For non-custom items, allow a processing time of 5 to 8 business days for order preparation, which includes processing, pulling, and packing only.

We do not ship on Saturdays, Sundays, or national holidays. Generally, orders ship within 5 to 8 business days from when you place your order. However, during peak periods or due to stock availability, dispatch times may vary. We will communicate any significant delays via email.
 

Estimated Delivery Times:

  • For domestic (continental US) orders:
    • Ground Shipping: 8 to 12 business days.
    • Expedited Shipping: 5 to 8 business days, depending on the selected service.
  • For international orders:
    • Delivery can take up to 3-6 weeks, depending on the destination and chosen shipping method.

 

Why might my order be delayed?
Once your package is in the hands of our carriers (USPS, or DHL), VidaWheel is not responsible for further delays. You will receive a shipping confirmation email with tracking information to monitor your package’s progress. Should there be any significant delays, especially for those needing items by a specific date, we recommend considering expedited shipping.
 
Understanding Shipping Notifications:
 
If your tracking information shows that the shipping label has been created but the carrier is still “awaiting the item,” it means your order is in the queue to be dispatched. Tracking updates may take some time to refresh. Please allow 3-5 business days for tracking to update before reaching out.
For any additional inquiries or assistance, please email contact@vidawheel.com, keeping in mind the potential for delays.
 
International Orders:
 
Shipping costs and times for international orders will be calculated based on destination, package weight, and chosen delivery speed. Remember, international customers will need to collect their packages from the nearest customs facility and are responsible for any duty fees incurred.
 
We strive to expedite our handcrafted jewelry as swiftly as possible, but once an order departs from VidaWheel, transit times are beyond our control.